Shipping & Delivery

1) Standard Shipping:(Free on all orders over 40 )

Shipping Courier including Aramex,DPD, Local post such as RoyalMail.

Free shipping country/region: United Kingdom, United States/Canada, European Union, Australia/New Zealand

2) Expedited Shipping:

Expedited shipping not only includes fast shipping services, but also rush order services. The expedited shipping service fee cannot be refunded in any case once the goods are successfully delivered.

 

Country	Shipping Time
Canada, U.S.A	3-5 Business Days
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, U.K, Netherlands and other most EU countries.	3-6 Business Days
Australia, New Zealand, Papua New Guinea	4-7 Business Days
Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam	4-6 Business Days
Japan, P..R Korea, R.Korea, Mongolia	3-6 Business Days
Bangladesh, India, Laos, Nepal, Pakistan, Sri Lanka, Turkey	7-12 Business Days
Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru	7-14 Business Days
Bahrain, Botswana, Burkina Faso, Chad, Congo (Kin), Congo (Brazzaville), Cyprus, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Greenland Island, Guinea, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Oman Qata,r Rwanda, Senegal, Syria, Tunisia, U.A.E, Uganda	10-14 Business Days
Bela Rus, Cayman Islands, Croatia, Czech, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Slovakia, Ukraine	5-9 Business Days

Please Note:

1. Just ordering one accessory separately will result in freight charges.

2. With free shipping service, we guarantee it will be sure successfully delivered but we can't guarantee the exact delivery time, normally you can receive your dress in 2-4 weeks after ordering. If you find that the goods have not been delivered within 35 days after shipment, which is not due to force majeure, you can apply for refund from us.

3. Other areas like Africa and South America may need extra 5-7 days for delivery.

4. We generally do not recommend using expedited delivery services unless you need your dress urgently. The expedited shipping service fee can not be refunded in any case once your package is successfully delivered.

Total Delivery Time

Thanks for your business. Before your order is shipped, we have to process your order and put all your items through strict quality control tests. Because of this, total delivery time is different to shipping time alone.

Total Delivery Time = Processing Time + Shipping Time

How to track orders?

• Shipment information - tracking number, shipment method, etc. can be found in my order. Please log directly into your Promformal account and check your order.

If you have a tracking or delivery confirmation number, you can track your package through the carrier's website.

• Please note that you may not be able to track each shipment notification email you receive for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.

Do I have to charge duty and import fee?

Most destination countries do not generate tariffs. But there may be still import duty imposed on the package when it arrives in the destination country. These fees must be paid by the recipient of the package (this also applies to retail and wholesale customers). Unfortunately, because the customs policies and import taxes vary greatly from country to country, we can't control these costs or tell you what they are.

Before placing an order, it's better to contact the local customs to know the current charging situation, so you won't be surprised by the unexpected charging.

Is there any extra charge for international transportation?

In some cases, VAT or other taxes, duties or fees will be levied in your destination country. The additional costs of taxes or customs clearance must be borne by the payee; we cannot control these costs or predict their amount. Customs and tax policies vary widely from country to country; you should contact your local customs for more information. When customs clearance is required, it may cause delay beyond our initial delivery estimate.

Please note that we are not able to list the goods as gifts or fill in the amount lower than the actual product price on the customs declaration form.

If you are charged an import tariff without knowing the local tax policy, please contact us, and we can pay half of the cost for you.