Shipping & Delivery
With kinds of dresses, promformal.co.uk provides customers with 2 different shipping methods. You can choose the one which is the most convenient and efficient for you. Please contact us before ordering if you are not sure about your dress delivery time or need a quick delivery, so we can promise you can receive the dress without delay.
1) Standard Shipping:(Free on all orders over 40 )
Shipping Courier including Aramex,DPD, Local post such as RoyalMail.
Free shipping country/region: United Kingdom, United States/Canada, European Union, Australia/New Zealand
2) Expedited Shipping:
Expedited shipping not only includes fast shipping services, but also rush order services. The expedited shipping service fee cannot be refunded in any case once the goods are successfully delivered.
|Canada, U.S.A||3-6 Business Days|
|Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, U.K, Netherlands and other most EU countries.||3-7 Business Days|
|Australia, New Zealand, Papua New Guinea||4-7 Business Days|
|Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam||4-6 Business Days|
|Japan, P..R Korea, R.Korea, Mongolia||3-6 Business Days|
|Bangladesh, India, Laos, Nepal, Pakistan, Sri Lanka, Turkey||6-10 Business Days|
|Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru||7-12 Business Days|
|Bahrain, Botswana, Burkina Faso, Chad, Congo (Kin), Congo (Brazzaville), Cyprus, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Greenland Island, Guinea, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Oman Qata,r Rwanda, Senegal, Syria, Tunisia, U.A.E, Uganda||7-14 Business Days|
|Bela Rus, Cayman Islands, Croatia, Czech, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Slovakia, Ukraine||5-9 Business Days|
Please Note:1. Just ordering one accessory separately will result in freight charges.
2. With free shipping service, we guarantee it will be sure successfully delivered but we can't guarantee the exact delivery time, normally you can receive your dress in 2-4 weeks after ordering.
3. Other areas like Africa and South America may need extra 5-7 days for delivery.
4. We generally do not recommend using expedited delivery services unless you need your dress urgently. The expedited shipping service fee can not be refunded in any case once your package is successfully delivered.
Total Delivery Time
Thanks for your business. Before your order is shipped, we have to process your order and put all your items through strict quality control tests. Because of this, total delivery time is different to shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
Please note that processing time differs from different styles of the dresses. In general, processing time of all the dresses will be in the 5–20 working days(according to the complexity of dress). The more complicated of the dress is, the longer processing time will be. Normally A child dress processing time is about 3-10 working days. A prom/bridesmaid/wedding dress processing time is about 8-16 working days. We may need extra 1-3 days if there is a custom service.
How to track orders?
- Shipment information - tracking number, shipment method, etc. can be found in my order. Please log directly into your Promformal account and check your order.
If you have a tracking or delivery confirmation number, you can track your package through the carrier's website.
- Please note that you may not be able to track each shipment notification email you receive for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.
Do I have to charge duty and import fee?
Most destination countries do not generate tariffs. But there may be still import duty imposed on the package when it arrives in the destination country. These fees must be paid by the recipient of the package (this also applies to retail and wholesale customers). Unfortunately, because the customs policies and import taxes vary greatly from country to country, we can't control these costs or tell you what they are.
Before placing an order, it's better to contact the local customs to know the current charging situation, so you won't be surprised by the unexpected charging.
Is there any extra charge for international transportation?In some cases, VAT or other taxes, duties or fees will be levied in your destination country. The additional costs of taxes or customs clearance must be borne by the payee; we cannot control these costs or predict their amount. Customs and tax policies vary widely from country to country; you should contact your local customs for more information. When customs clearance is required, it may cause delay beyond our initial delivery estimate.
Please note that we are not able to list the goods as gifts or fill in the amount lower than the actual product price on the customs declaration form.
If you are charged an import tariff without knowing the local tax policy, please contact us, and we can pay half of the cost for you.
*The courier can not reach to the military district(APO, FPO) and PO Box address. Please use the house/street address.
* Please understand that the extra expedited shipping fee can not be returned after your package is shipped, because this just a service for rush order and additional fast shipping service, it has nothing to do with the dress worth.
* Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 business days for Brazil and 10-15 business days for all other destinations in Latin America.
* Since we typically ship orders in a single package, unless otherwise stated, the total length of time it will take for you to receive your order should be calculated using the longest estimated time for items in your order.