1. Introduction and Acceptance of Terms

PromFormal.co.uk provides an online shopping platform offering formal dresses and special-occasion clothing for women and girls. Throughout these terms, “PromFormal”, “we”, “us” and “our” refer to the operator of this website. “You” and “your” refer to visitors and customers.

By accessing or using our website, you agree to comply with these Terms of Service and any additional policies referenced here. If you do not agree with these terms, please discontinue use of the website.

You must have the legal capacity to enter into a binding agreement under the laws applicable to you. If you are not legally able to do so independently, you should use the website with the involvement and permission of a parent or legal guardian where required.

2. Electronic Communications

When you visit our website, place an order, or contact us by email, you agree that we may communicate with you electronically where permitted by law.

Order confirmations, delivery updates, service notices, and other relevant communications may be sent to the email address you provide. Electronic communications may satisfy legal requirements for written communications where applicable law permits.

Please ensure that your contact details are accurate and that you can receive important messages relating to your order.

3. Related Policies

These Terms of Service should be read together with our other applicable policies, which provide additional information about shopping with PromFormal.

• Privacy Policy — how personal information is handled.
• Return and Refund Policy — return eligibility, exchanges, cancellations, and refunds.
• Shipping and Delivery — processing times, shipping methods, and delivery estimates.
• Frequently Asked Questions — information about ordering, sizing, and customization.

If policies appear inconsistent, we will seek to interpret them consistently, subject to applicable law and any mandatory consumer rights.

4. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, colours, sizes, and other details as accurately as possible. However, the appearance of colours may vary depending on your screen, device, and display settings.

Product measurements, sizing information, and descriptions are provided to help you make an informed choice. Please review the product page and relevant size chart carefully before ordering.

Some dresses may be made to order or offered with customization options. Availability, production requirements, and customization choices may vary by product.

We reserve the right to update product information, discontinue products, or change availability where appropriate. Such changes will not remove any rights you have under applicable consumer law.

5. Orders and Order Acceptance

When you submit an order, you are making an offer to purchase the selected products at the prices and on the terms shown during checkout. Please check your order details, delivery address, size, colour, and selected options before completing your purchase.

An automated order acknowledgement confirms that we have received your order; it does not necessarily mean that the order has been accepted. Acceptance will be confirmed through the applicable order confirmation process.

If we cannot fulfil an order because a product is unavailable, an obvious listing error has occurred, or another legitimate issue prevents fulfilment, we will contact you and explain the available options. If we cancel an order for which payment has been taken, we will arrange an appropriate refund.

We may decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment authorisation failure, material listing errors, or product unavailability. We will act in accordance with applicable law.

6. Prices and Payment

Product prices and any applicable delivery charges will be displayed during checkout. The total amount payable will be shown before you submit your order.

We take reasonable care to ensure that pricing and product information are accurate. If a material error is discovered, we may contact you to explain the error and discuss the available options. We will not use a pricing error to remove statutory rights that apply to you.

Payment must be completed using a payment method available at checkout. Transactions may be subject to authorisation by your payment provider or financial institution.

We do not intend to store full payment card details on our website. Payment information may be processed by third-party payment providers in accordance with their terms and security practices.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact our customer service team as soon as possible at service@promformal.co.uk.

Many dresses are made to order, and production may begin shortly after an order is placed. The availability of changes or cancellation depends on the order status, production stage, and applicable law.

Please consult our Return and Refund Policy for the applicable cancellation terms and any eligible refund. Orders that have already been shipped may not be cancellable through the ordinary cancellation process.

8. Product Availability

Product availability can change without notice. Some items may require production time before they can be dispatched.

If a product you ordered becomes unavailable and we cannot fulfil the order, we will notify you and explain the next steps. Where an order or part of an order is cancelled after payment, an appropriate refund will be arranged.

9. Shipping, Delivery and Taxes

We ship orders using the delivery method selected or confirmed at checkout, to the delivery address provided with your order.

Processing and delivery estimates are provided for guidance and may vary depending on the product, destination, carrier, customs processing, public holidays, and other circumstances outside our reasonable control.

Please provide a complete and accurate delivery address, telephone number where requested, and email address. Incorrect or incomplete details may cause delivery problems.

Shipping charges, taxes, customs duties, and other applicable fees will be handled as described at checkout and in our shipping policy. Unless stated otherwise, you may be responsible for import charges imposed by the destination country.

For more information, please read our Shipping and Delivery Policy.

10. Delivery and Ownership

We use third-party delivery providers to transport orders. Once an order has been dispatched, tracking and delivery arrangements may be managed partly by the relevant carrier.

Ownership of goods and responsibility for loss or damage transfer in accordance with the applicable law. Nothing in these terms is intended to exclude or restrict any consumer rights relating to delivery, ownership, or responsibility for goods.

If your order arrives damaged, appears incorrect, or does not arrive as expected, please contact us promptly so we can review the matter.

11. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Return and Refund Policy. Eligibility may depend on the condition of the product, whether it was customized, the reason for the request, and the time elapsed since delivery.

If you believe that an item is defective, damaged, or different from what you ordered, please contact customer service and provide your order number and relevant photographs where appropriate.

Please contact us before sending an item back so that we can explain the applicable procedure and return address.

Nothing in these terms affects any mandatory statutory rights you may have as a consumer.

12. Website Use and Acceptable Conduct

You agree to use our website lawfully and in a way that does not interfere with its operation or the experience of other users.

You must not:

• Use the website for unlawful, fraudulent, or misleading purposes.
• Attempt to gain unauthorised access to our systems or accounts.
• Introduce malicious code or interfere with website security or operation.
• Copy, reproduce, distribute, or commercially exploit website content without permission, except where permitted by law.
• Provide false information when placing an order or contacting customer service.

We may take reasonable steps to protect the website and our customers from misuse, fraud, or security risks, subject to applicable law.

13. Intellectual Property

Unless otherwise stated, the content on this website, including text, product descriptions, graphics, logos, and website design, is owned by or licensed to the relevant rights holder and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes. You must not reproduce, modify, publish, distribute, or commercially exploit protected content without prior permission, unless such use is permitted by law.

14. Third-Party Services and Links

Our website may use third-party services for payment processing, delivery, website hosting, analytics, and other operational purposes. Your use of those services may also be subject to the relevant third party's terms and policies.

We may provide links to external websites for convenience. We do not control all external websites and are not responsible for their content or privacy practices. Please review their terms before using their services.

15. Disclaimers and Limitation of Liability

We make reasonable efforts to keep our website available and product information accurate. However, we cannot guarantee that the website will always operate without interruption, delay, or technical error.

To the extent permitted by law, PromFormal will not be liable for losses that are not reasonably foreseeable or for indirect losses arising from circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law. These terms do not affect your statutory rights concerning the quality, description, or fitness of goods where those rights apply.

If a provision in these terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

16. Disputes and Governing Law

If you have a concern about an order or our services, please contact us first. We will make reasonable efforts to understand the issue and work towards a fair resolution.

These terms are intended to be governed by the laws of the United Kingdom, as applicable. The relevant courts will have jurisdiction in accordance with applicable law.

Nothing in this section prevents a consumer from exercising any mandatory rights to bring a claim or use a dispute-resolution procedure available under the law that applies to them.

17. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to our website, business operations, services, or legal obligations.

The revised terms will be published on this page with an updated effective date where appropriate. Changes will not retroactively remove rights or alter an existing agreement where applicable law prevents us from doing so.

We encourage you to review this page periodically to stay informed about the terms that apply when using our website.

18. General Provisions

No Waiver

If we do not enforce a provision of these terms immediately, this does not mean that we waive our right to enforce it later.

Assignment

You may not transfer your rights or obligations under these terms where doing so is prohibited by law or without any required consent. We may transfer our rights and obligations as part of a business reorganisation or transfer, subject to applicable law.

Entire Agreement

These terms, together with the applicable policies and order confirmation, describe the terms governing your use of our website and purchases, subject to any mandatory legal requirements.

Language

The English version of these terms is provided as the primary version for this website. Where translations are made available, the applicable legal requirements will determine how any differences are handled.

19. Contact Us

If you have questions about these Terms of Service, an order, or our website, please contact our customer service team.

These Terms of Use and any separate agreements by which we provide services to you are governed by and will be construed in accordance with the laws of UK.